Please click here for our FULL RETURN POLICY.
For the first 30 days from date of receipt of your purchase you may return the merchandise for a refund, minus a 15% RESTOCKING FEE, excluding any shipping charges.
Returned or exchanged products must be in brand-new, mint condition. Items must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, and the blank warranty cards. Any Blister Pack items are not returnable once opened. Any merchandise missing the original Universal Product Code (UPC) cannot be returned. Please do not place stickers or shipping labels on the original manufacturer's package.
All returns must have a valid Return Authorization Number. Orders returned without a Return Authorization will not be refunded. Do not attempt to return your order to the address whence it came. The return-to address will be provided with the Return Authorization Number assigned to you.
Call for a Return Authorization (RA) Number at (718) 534-2472 or Toll Free at (866) 948-6215, or contact us through eBay.
Please ship your parcel back to BIC Warehouse freight prepaid and Insured. Sorry, BIC Warehouse cannot accept COD or freight-collect shipments. Return shipping cost (the cost to send an item back to our store) is not reimbursable.
Returns can take up to 8 days in-house from the date we receive it to process.
When returning an item, please make sure you use a shipper which provides you with Insurance and a tracking number.