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We are a registered company operating from our business premises. Our office hours are from 9:00 am to 5.30pm (CST) Monday through Friday. If you email us after 5:30pm on Friday, you may not receive a response until Monday.CONDITION· REFURBISHED GRADE B. The gaming system has hairlines scratches due to handling. The system was tested and format to factory settings. · Packaging.Original box. The packaging box has scuffs, scratches and minor damaged due to handling. · The box comes with following : XBOX Box one console with 500GB HD, HMDI Cable, Controller, Ac adaptor and ac cord.WARRANTY90 days warranty. Warranty by Seller.The warranty enables the buyer to receive warranty repair or replacement from the term length described in the sale. Situations NOT covered by this warranty include physical damage to the item (dropping/impact damage, water damage, exposure to extreme heat/cold/pressure, etc), misuse, negligence, normal wear and tear, installation of non-factory software, or any other damage caused by use in a reckless or careless manner. The warranty guarantees the item will be free from manufacturer caused defect for the warranty length stated in this sale. Please contact our customer service team to claim your warranty if and when it should be needed.Payment:We only accept PayPal payment.Shipping & Handling:Once payment and is received, product will be shipped within 24-48 hrs.Tracking number will be provided to you thru a verified PayPal email address as soon as the product is ship.We only ship to Paypal verified address.Shipping via USPS First Class (takes about 3-5 days from shipping date)We are not responsible for packages shipped to the incorrect address. We only to ship to your verified PayPal address, so please confirm that all of your information is accurate before submitting your payment.RETURN POLICYDefective unit/s can be returned ONLY within 90 days from the receiving date. Restocking Fee:We require a restocking fee for all returned items. If you return a unit for a refund, you will be charged a $25.00 restocking fee that will be deducted from your final refunded amount.If within the first 90 days, if you send your item in for repair, you will not be charged a restocking fee. Buyer will be responsible for the return shipping charges. .